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Support Agent Standard

v1.0.0 · Last updated 2/17/2026

  • Intent classification
  • Knowledge retrieval (citations)
  • Refund/exception guardrails
  • Handoff rules
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# Support Agent Standard

## Overview
Agent resolves tickets deterministically and safely.

## Outcomes

- Intent classification
- Knowledge retrieval (citations)
- Refund/exception guardrails
- Handoff rules